Returns & Refund Policy

Due to the perishable nature of our fresh meat products, we are unable to accept returns; however, we are committed to resolving any issues regarding quality or order accuracy immediately. If your order arrives damaged or incorrect, please contact our team within 24 hours of delivery to arrange a replacement or refund.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please check your items immediately to ensure everything is present and meets our high quality standards.

• 2.
  Document Issues

  If there is a problem with your order, take clear photographs of the product and the packaging as evidence for our quality control team.

• 3.
  Contact Customer Support

  Email our team at [email protected] within 24 hours, including your order number and the photos of the affected items.

• 4.
  Resolution Process

  Our butchers will review your claim and, if approved, we will process a full refund to your original payment method or dispatch a replacement delivery.